Terms and conditions

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Terms and conditions

1.     General provisions:


1.1. The kandu.toys online store, hereinafter referred to as the “Store”, is an ICT shopping platform available to Internet users at www.kandu.toys, enabling purchases of products on it.

1.2. The store is run by the K&U Group limited liability company based in Szczurawice, ul. Szczurawice 46, 63-440 Szczurawice, entered into the Register of Entrepreneurs kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 9th Commercial Department of the National Court Register under the number KRS 0000711118, NIP 6222811647, REGON 369061330.

1.3. The company provides the e-mail address: help@kandu.toys and telephone number: +48 887 777 617, intended for contact with the company in matters related to purchases in the Store.


2.     Terms of sale:


2.1. The Company through the Store offers the sale of goods, in particular wooden toys, hereinafter referred to as “Products” on the Internet.

2.2. A party to conclude contracts with the Company in connection with sales carried out in the Online Store, hereinafter referred to as the “Customer”, may be a natural person with full legal capacity, a natural person with partial legal capacity (a minor who is at least 13 years old or a person partially incapacitated) having the consent of a statutory representative, legal person or organizational unit without legal personality, but having legal capacity.

2.3. The company accepts orders via the website www.kandu.toys. The conclusion of the sales contract between the Customer and the Seller takes place after the Customer places an order in the online store using the order form functioning on the internet platform.

2.4. After placing the order, the Customer is notified by e-mail (e-mail) of its acceptance by the Company (the moment of conclusion of the sales contract between the Company and the Customer).

2.5. The store allows its customers to pay for ordered products in the following ways:

2.5.1. for orders carried out in the European Union, cash on delivery – in cash to the courier or in the branch of the company providing courier services and via the electronic payment system;

2.5.2. only for orders carried out on the territory of the Republic of Poland – in the manner specified in point 2.5.1) above, as well as by payment card or bank transfer via the PayU.pl system. (PayU.pl is an external website, thanks to which you can pay for Products in the Store by a payment card or so-called quick transfer; fast transfer means that when placing an order, the Customer is redirected to his bank’s website, logs in and receives a password acceptable form transfer; the Customer does not need to provide any additional information; at the same time, immediately after making such a transfer, the Store receives information that the order is paid and can send the Products ordered; the entire transaction is handled by PayU SA with its registered office in Poznań, which guarantees its security.)


2.6. The store starts order processing: 

2.6.1. in the case of cash payment on delivery – when the Customer places the order,

2.6.2. . in the case of other payment methods – upon the positive authorization of a payment transaction.


2.7. According to the Customer’s instructions, a VAT invoice is issued for each order or, if the Customer makes a purchase as a consumer within the meaning of art. 221 of the Civil Code, receipt.

2.8. If the order placed by the Customer cannot be processed due to the unavailability of a specific Product, the Customer will be immediately informed of this fact and within thirty days of the conclusion of the contract at the latest will receive a refund of the sum of money already paid towards the price of the Products ordered and the shipping costs. If this is the Customer’s explicit request, the Company will indicate to the Customer the date of delivery of the Product unavailable and if the Customer expressly accepts such date, the order will be considered valid, and only the time of its implementation will change according to the arrangements made individually between the Company and the Customer.

2.9. The Company reserves that in the event of temporary unavailability of the Product, of which it is aware, it publishes information in the online store on which date the Product will be available.


3.     Prices


3.1. All prices quoted in the Store are expressed in Polish zlotys (PLN) and include VAT.

3.2. The price given for the Product presented in the Store is binding when the Customer places the order. 

3.3. Delivery costs depend on the delivery method and payment method chosen by the Customer.

3.4. Current information on delivery costs is available in the Store’s website kandu.toys.

3.5. The customer is always informed about the delivery costs before placing the order.


4.     Terms of delivery


4.1. The ordered Products are sent by the Store to the address provided by the Customer when placing the order, immediately after the start of the contract, in accordance with the provisions of paragraph 2.6. The customer will be informed about the estimated delivery time of the Products.

4.2. Products are delivered via courier, the customer whose order is to be carried out on the territory of the Republic of Poland chooses the method of delivery after getting acquainted with the costs associated with the delivery of a particular type. The customer is informed about the delivery costs before choosing the type of delivery.

4.3. The deadline for the Customer to receive a shipment with the ordered Products depends on the method of delivery (Polish Post – priority shipment: up to 3 business days; courier company in the territory of the Republic of Poland: up to 2 business days, courier company outside the territory of the Republic of Poland: according to information provided by the courier company ).


5.     The right to withdraw from the contract


5.1. Pursuant to the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by a dangerous product in force in the Republic of Poland (Journal of Laws of 2000 No. 22, item 271, as amended), a customer purchasing in The store as a consumer within the meaning of art. 221 of the Civil Code may withdraw from the contract of sale of Products without giving reasons within the statutory period from the date of product release (delivery of the parcel). To comply with this deadline, it is sufficient to send an appropriate statement before its expiry.

5.2.   . The statement available on the store’s website should be sent by e-mail to sales@kandu.toys or by registered mail to: K&U Group Sp. z o.o., Szczurawice 46, 63-440 Szczurawice or attach to the package with the returned goods. The date of the e-mail or postmark determines whether the statutory deadline is met. In the statement, the customer should write that he withdraws from the purchase contract and provide the account number to which the Store should return the money.

5.3.   The parcel should be sent to the following address: K&U Group Sp. z o.o., Szczurawice 46, 63-440 Szczurawice.

5.4.   The package with the returned goods must be accompanied by.PROOF OF PURCHASE – ORIGINAL OF FISCAL RECEIPT or invoice.

5.5.   In the event of withdrawal from the contract in the manner specified in paragraph 1 above, the contract is considered void and the customer who is a consumer is released from all obligations. What the parties rendered shall be returned unchanged, unless a change was necessary in the ordinary course of business. The return should take place immediately, not later than within 14 days. If the Customer who is a consumer has made any prepayments, they shall be entitled to statutory interest from the date of the prepayment.

5.6.   After the Store receives a statement of withdrawal from the contract and a package with the returned goods, the Customer shall be returned immediately, no later than within 14 days of delivery of the returned goods, the value constituting the value of the returned goods.

5.7.   Customers who are not consumers are not entitled to withdraw from the contract without giving a reason.


6.     Complaints


6.1. If the Customer finds a defect in the purchased goods, the Customer in accordance with the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws 2002, No. 141, item 1176), has the right to request goods to the condition in accordance with the contract by free repair or replacement with a new one, unless the repair or replacement is impossible or requires excessive costs.

6.2. You should carefully check the purchased item before submitting it and in the event of a defect in the product purchased in the Store, the Customer is obliged to notify this Store to the email address: help@kandu.toys. Complaints submitted after submitting the product will not be considered. In the notification, the Customer should accurately describe the defect, provide the date of purchase and specify his request. The customer in response will receive information about sending defective goods to the store. Please do not send the goods before receiving a response from our Store confirming receipt of the complaint. The package with the advertised goods must be accompanied by PROOF OF PURCHASE – ORIGINAL OF FISCAL RECEIPT or invoice.

6.3. The company ensures that if necessary it will ask the customer to complete the complaint. Any additional inquiries or requests from the Company will only be for the good of the Customer and the best and fastest way to settle the complaint submitted by the Customer.

6.4. The store will respond to the customer’s request within 14 days from the date of submitting the complaint. Failure to comply with the client’s request within the above deadline means that his request is justified.

6.5. After a positive consideration of the complaint, the Product will be exchanged for a defect-free or repaired (according to the Customer’s request), and if this is not possible, the Customer will be able, at its own discretion, to withdraw from the sales contract and receive a refund of the price paid, to exercise other rights referred to in Article 8 clause 4 of the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended) or choose another Product from the Store’s offer at a price corresponding to the price Product for which a complaint has been made.

6.6. Differences resulting from the individual settings of the customer’s computer (proportions, color, etc.) cannot be the basis for a complaint.

6.7. Shipping costs of the goods complained about are borne by the customer.

6.8. When the implementation of customer requests involves the delivery of new or repaired goods, all delivery costs are borne by the store.

6.9. The provisions of the preceding paragraphs do not apply in the relations between the Company and Customers not making purchases as consumers within the meaning of art. 221 of the Civil Code. In such cases, the provisions of the Civil Code on warranty for defects in things shall apply.


7.     Privacy policy and protection of personal data RODO


7.1. In accordance with art. 13 section 1 and item 2 of the General Regulation on the Protection of Personal Data of 27 April 2016 (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / WE) inform that: the administrator of the Customer’s personal data is the Company.

7.2. The Administrator processes only personal data that the User voluntarily provided when making a purchase or registration in the online store, i.e.: name, surname, email address, telephone number, residence address, delivery address, in the case of entrepreneurs who are entrepreneurs also the company and tax identification number (NIP).

7.3. Personal data is processed only for the purpose of performing the contract and preparing and sending VAT invoices. When ordering goods with delivery, the data will also be processed to the extent necessary to deliver purchases to the indicated address, as well as for marketing purposes, if the Customer agrees.

7.4. The customer has the right to access their personal data, the right to request the correction, deletion or limitation of processing of such data, the right to transfer data.

7.5. Personal data is processed in accordance with the provisions of the Act of 29 August 1997 on the protection of personal data (i.e., Journal of Laws of 2002, No. 101, item 926, as amended). The personal data administrator makes the utmost effort to ensure all technical, physical and organizational protection of personal data against destruction, use, change, disclosure, loss, in accordance with applicable regulations.


8.     Final provisions


8.1. By placing an order, the customer declares that all information provided by him in the order is consistent with the actual facts.

8.2. These Regulations enter into force on the day of placing them on the website of the kandu.toys online store

8.3. Customers who have an account in the Store will be notified of significant changes to the Regulations via e-mail correspondence.

8.4. The customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time

8.5. Any complaints and problems related to the functioning of the Store can be reported to the Company to the email address provided in point 1.3. Regulations.w pkt. 1.3. Regulaminu.

8.6. Any disputes that may arise between the Customer and the Company on the basis or in connection with the contract concluded on the basis of the Regulations, the parties will try to settle amicably. In the event of disagreement, only a Polish common court with jurisdiction over the Company will resolve the dispute. The provisions of this paragraph do not apply to relations between the Company and Customers who are consumers within the meaning of the provision of art. 221 of the Civil Code.

8.7. All Internet users have the right to download the content of the Regulations in a printable format and save it on their own medium.

8.8. The Regulations have been in force since 23/03/2020.

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